Zai Jewels is an online store offering high-quality, unique, and affordable 925 Sterling Silver jewelry. We are committed to providing an exceptional shopping experience and adhere to Islamic trade principles.

You can contact us using whatsapp at +971 56 899 1242 or email us at [email protected]. We are always just a click away and will get back to you as soon as possible.

Place your order on our website. This indicates your intent to purchase but is not a binding contract. We will process your order and arrange for delivery.

By placing an order, you are entering into a non-binding commitment to purchase. This commitment indicates your intent to buy but does not constitute an enforceable agreement.

We accept payments only upon delivery, allowing you to inspect and accept the goods before making any payment. This ensures compliance with Islamic trade principles and allows you to confirm your satisfaction with the products before making a payment.

An evaluation fee may apply during the inspection process upon delivery.

We accept payment upon delivery after you have inspected and accepted the goods. This process ensures compliance with Islamic trade principles and allows you to confirm your satisfaction with the products before making a payment.

International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

All orders are processed on the same or next business day. If there is a delay, we will notify you. Once your order is shipped, you will receive a shipment confirmation email with tracking details.

Upon delivery, you are entitled to inspect the goods before making a decision. You may accept or reject the goods based on your assessment. An evaluation fee may apply during the inspection process.

No, We ship to the UAE only.

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

We offer various shipping options within the UAE. Delivery times and costs will be displayed at checkout.

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at [email protected] or call us at +971 56 899 1242 for assistance.

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that several types of goods, including earrings, are exempt from being returned. Each return request will be reviewed on a case-by-case basis unless it is a defective item, which should not be the case as items are pre-inspected.

Customers need to contact customer service and obtain a return authorization before sending back the items.

Customers are responsible for paying their own shipping costs for returning items. We will arrange the pickup with our logistics partners.

Refunds will be processed as store credit or bank account transfer, as agreed upon. Upon inspecting the returned item, if the refund is accepted, it will take 1 business day for store credit and up to 5 business days for a bank transfer.

Earrings cannot be returned for hygiene reasons.

We do not offer exchanges. You can return the item and make a new purchase.

There are no restocking fees for returned items.

Yes, you can return items within 7 days of purchase as long as they are unused, in their original condition, and in the original packaging. Please contact customer service to initiate a return.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Contact customer service for assistance with returning a gift.

If your item arrives damaged, please contact our customer service team immediately with your order number and a photo of the damaged item. We will assist you in resolving the issue promptly.

Our jewelry is crafted from high-quality 925 Sterling Silver, ensuring both beauty and durability. We may also use other precious materials such as gemstones and gold plating.

To maintain the beauty of your jewelry, store it in a dry, cool place, avoid contact with chemicals, and clean it regularly with the polishing cloth received with your order. For detailed care instructions, please visit our Jewelry Care page.

We offer a one-year warranty on our 925 Sterling Silver jewelry against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.

Currently, we do not offer customization or personalization services for our jewelry. However, we do offer a wide range of unique and distinctive pieces to choose from.